Performance Issues with payments processed through Card readers and Tap to Pay
Investigating - We are currently investigating an issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or on Jobber.com, are not affected.

This may result in clients who attempted a payment through one of these methods seeing a pending payment through their online banking details.

We recommend using one of the methods above while we work on a solution. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we appreciate your patience while we work to resolve this quickly.
Dec 12, 2025 - 15:38 MST

About This Site

Welcome to Jobber's home for real-time information on system performance and outages. Here you'll find live and historical data on systems status. If there are any interruptions in service, a note will be posted here.

Web Application (Jobber Online) Under Maintenance
API & Mobile Application (Jobber App) Under Maintenance
Jobber Support Operational
Phone Support Operational
Chat Support Operational
Third Party Services Degraded Performance
Jobber Payments Degraded Performance
Email Services Operational
Text Messaging Services Operational
QuickBooks Online Integration Operational
Web Application Subscriptions Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 13, 2025
Scheduled Maintenance: Dec 12-13, 2025
Completed - Jobber is back online, thank you for your patience.
Dec 13, 00:25 MST
Update - Jobber is unavailable at this time, we will continue to post updates.
Dec 12, 22:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 22:00 MST
Scheduled - Jobber will be offline for scheduled maintenance on Saturday, December 13 from 12:00 AM until 2:30 AM Eastern Time (Friday, December 12 9:00 PM - 11:30 PM Pacific Time). Thank you in advance for your patience!
Dec 4, 07:32 MST
Dec 12, 2025

Unresolved incident: Performance Issues with payments processed through Card readers and Tap to Pay.

Dec 11, 2025
Performance Issues with payments processed through Card readers and Tap ...
Resolved - We have fully investigated, and are no longer experiencing issues with payments processed through Tap to Pay and card readers.
Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you continue to experience issues with collecting payments through Tap to Pay or Card Readers please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 11, 14:39 MST
Monitoring - We are continuing to monitor the issue affecting payments processed through Tap to Pay and card readers.

We greatly appreciate your patience, and will update as soon as the issue has been resolved.
Dec 11, 14:12 MST
Update - We are continuing to investigate this issue.
Dec 11, 10:39 MST
Update - We are continuing to investigate this issue.
Dec 11, 10:38 MST
Investigating - We’re currently investigating an issue affecting payments processed through Tap to Pay and card readers, which may impact any customers using these methods. Payments collected through Client hub, as well as payments entered manually in the app or on Jobber.com, are not affected.

We recommend using one of the methods above while we work on a solution. We’ll share an update as soon as more information is available. We know how important reliable payments are for your business, and we appreciate your patience while we work to resolve this quickly.
Dec 11, 10:34 MST
Dec 10, 2025
Voice calls to Receptionist failing.
Resolved - We have fully investigated, and are no longer experiencing issues with failed calls to Receptionist powered by Jobber AI.

Our Engineering is actively discussing how to prevent future disruptions similar to this one.

If you continue to experience issues with intermittent crashes in Jobber Mobile App on Android devices please reach out to support@getjobber.com.

Thank you for your patience as we resolved this issue!
Dec 10, 13:30 MST
Investigating - We have identified an issue that is causing voice calls made to Receptionist to fail.

We recommend that users stop forwarding calls to Receptionist until the issue has been resolved.

Our team is working on a fix and will continue to provide updates. We will update as soon as we have any more information.

We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 10, 13:03 MST
Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Jobber Mobile App V6.59 intermittently crashes on Android devices
Resolved - We have fully investigated, and are no longer experiencing intermittent crashes in Jobber Mobile App on Android devices. Our Engineering team has released a fix on Jobber Mobile App V6.59.1, and is actively discussing how to prevent future disruptions similar to this one.
We advise any affected Android users to delete Jobber Mobile App and reinstall it to pick up the fix.
If you continue to experience issues with intermittent crashes in Jobber Mobile App on Android devices please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 5, 07:54 MST
Update - We are continuing to work on the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users.

Our team remains focused on restoring normal performance as quickly as possible, and progress is ongoing.

Some customers may still experience intermittent app issues during this time. We will continue to provide updates as the work moves forward.

Thank you for your patience while we work to resolve this.
Dec 4, 15:14 MST
Identified - We have identified the cause of the issue causing intermittent crashes in Jobber Mobile App V6.59 for Android users.
Our team will be continuing to update this page as soon as possible.
We recommend affected users work in Jobber Online on a mobile browser as a workaround.
We greatly appreciate your patience.
Dec 4, 08:30 MST
Update - We are continuing to investigate this issue.
Dec 4, 08:25 MST
Investigating - We have identified an issue that causes intermittent crashes in the Jobber Mobile App V6.59 on Android devices. Our team is working on a fix and will continue to provide updates. We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 4, 08:21 MST
Dec 4, 2025
Performance issues with Automations and Campaigns being automatically sent out
Resolved - We have fully investigated, and are no longer experiencing an issue with our Automations (Invoice or Quote Follow Ups) or Automated Campaigns being sent out. Our Engineering team is actively discussing how to prevent future disruptions similar to this one.
If you see any follows up that were not sent out during the afternoon of Dec 3rd to the morning of Dec 4th, please send them out manually if needed. If you are still running into issues please reach out to support@getjobber.com.
Thank you for your patience as we resolved this issue!
Dec 4, 09:03 MST
Update - We are continuing to investigate this issue.
Dec 4, 07:34 MST
Investigating - We are investigating an issue with Automations (Quote and Invoice Follow Ups) and Campaigns being automatically sent out. These scheduled emails may not be sent out. This may affect some users.
We recommend sending any follows up manually at the moment.
We will update as soon as we have any more information.
We understand how important it is for Jobber to be running smoothly for your business, so we greatly appreciate your patience at this time.
Dec 4, 07:26 MST
Dec 3, 2025

No incidents reported.

Dec 2, 2025
Performance Issues When Editing Work Request Forms
Resolved - We have resolved the issue affecting work request forms, and service is now operating as expected. Our team is reviewing the incident to help prevent similar disruptions in the future.

If you continue to experience any issues with work request forms, please reach out to us at support@getjobber.com
so we can assist.

Thank you for your patience while we worked to restore normal performance.
Dec 2, 09:38 MST
Investigating - We are currently investigating an issue that is affecting some customers when editing the work request form. This may cause unexpected behaviour when saving or updating form fields. Our team is working to identify the cause and restore normal performance as quickly as possible.

We will share another update as soon as we have new details. We know how important it is for Jobber to run smoothly for your business, and we appreciate your patience while we work to resolve this.
Dec 2, 09:29 MST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

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